Shipping & Returns Policy

ORDER COLLECTION & DELIVERY

All orders will be ready for pickup during the week of your event. If you require your order earlier, please let us know and we will do our best to accommodate your request.

For shipped orders, items will usually arrive the week before your event. Tracking details will be added to your order once dispatched.

If you have any questions or would like an update on your order, please feel free to contact us anytime.

 

PERSONALISED CHRISTENING PACKAGES AND CANDLES

We require 4 weeks notice for all personalised orders.

If your order is urgent, please contact us before placing your order so we can discuss availability.

 

RETURNS

Due to the personalised nature of our products, cancellations, returns, or refunds cannot be accepted for personalised items, Christening Gowns, Stefana, or Stefanothiki.

No refunds will be given for change of mind or incorrect size selections. Please carefully review all product details, personalisation information, and size charts before placing your order.

 

SHIPPING

We ship via Australia Post and local couriers. All parcels are sent with Authority to Leave (ATL), meaning no signature is required upon delivery.

Once a parcel has been marked as delivered by Australia Post or the courier, All Things Christenings is not responsible for missing parcels.

Delivery timeframes typically range from 2–8 business days depending on courier network demand. Please allow enough time when placing your order to ensure delivery before your event.

ATC is not responsible for shipping delays, lost parcels, or damage caused during transit.

 

PICK UP

We offer local pickup from our Sans Souci location in Sydney.

Please select the pickup option at checkout to avoid shipping charges. Once your order is complete, a member of our team will contact you to arrange a suitable pickup date and time.

 

FREE LOCAL DELIVERY

Free local delivery is available for orders over $150 within a 5km radius of our Sans Souci location.

Eligible suburbs include: Sans Souci, Dolls Point, Sandringham, Ramsgate, Brighton Le Sands, Monterey, Kyeemagh, Kogarah Bay, Kogarah, Carss Park, Blakehurst, Kyle Bay, Connells Point, Carlton, Kogarah, Allawah, Hurstville, Hurstville Grove, Bexley, Bexley North,  Banksia, Arncliffe, Bardwell Valley, Kingsgrove, Beverly Hills, Mortdale, Penshurst, Peakhurst, Sylvania, Sylvania Waters, Kangaroo Point, Taren Point, Caringbah, Miranda, Gymea.

Our team will contact you after purchase to arrange a suitable delivery date and time.

 

DAMAGES AND ISSUES

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 24 hours of delivery so we can assist promptly.

Claims submitted after 24 hours cannot be accepted.

Photographic evidence may be required, as all parcels and contents are photographed prior to dispatch.

While we take great care in packaging all orders, damage during transit can occasionally occur.

ATC is not responsible for replacing items damaged during shipping.

Shipping of fragile items is accepted at the customer’s own risk.

The following items are not covered under transit warranty:

• Acrylic boxes
• Glass items
• Candles

 

All Things Christenings reserves the right to amend this policy at any time.